CUSTOMER SERVICE

CUSTOMER SERVICE

At Folli Follie, we strive to provide the best customer experience possible be it at our e-shop or at any of the Folli Follie stores located around the globe. Your opinion is highly valued and as such we greatly appreciate any comments, ideas, or recommendations you might have, which will help us to continuously improve the Folli Follie experience. You can contact a Customer Service Representative from Monday to Friday, 9:30am to 5:00pm, at +30 2106241150 or email us at eshop@follifollie.gr.

ORDERS & PAYMENT

We have tried our best to make the ordering process as simple as possible. Certain information such as delivery address or contact information is necessary so that your order may be processed successfully. We offer a variety of payment options including PayPal, Credit Card or Cash on Delivery (please note that Cash on Delivery is available only in Europe and might incur additional handling costs). All items are shipped via courier service and are accompanied by a unique tracking number.

DELIVERY

We realize that you will want to wear and experience the luxury of our items as soon as possible. As such, items are dispatched within 1 business day of receiving an order. Delivery date may vary depending on custom restrictions of specific destinations.

ORDER TRACKING

All orders made at follifollie.com are sent via a registered UPS courier service. Once an order has been dispatched, you will receive an email with the unique tracking number of your order, with which you can follow the status of your order while in transit.

RETURNS

If for any reason you are not entirely satisfied with your new Folli Follie item, you may return it within 14 days of receipt free of charge. Please contact our Customer Care department for information or click below to read more.