Online Returns Policy
- Returns will be accepted within 14 days of receipt.
- Product(s) must be in the original state in which you received them, have not been used, worn, soiled or in any other situation beyond their original and their safety tag must remain intact.
- An email to our Customer Service Team is required prior to your return.
- Returns can be refunded or exchanged with another item, size or color.
- Sale or Special Offer products can be exchanged with products from the same category only.
- We will refund the price you purchased your item at, including sale items. We will not refund delivery or return postal charges.
- Items purchased online cannot be exchanged in store.
- The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and cannot get damaged on the way.
- Purchases made with gift cards or sent as gifts can be exchanged with other products but are not redeemable for cash.
- Items received outside our Return Policy Guidelines will not be mailed back and will not be refunded.
- Our returns address is: FOLLI FOLLIE GROUP, 23klm Athinon – Lamias, Agios Stefanos, GR14565, Athens, Greece.
How do I return an item?
If you wish to return an item, please initially email our Customer Service Team at firstname.lastname@example.org stating your order number, reason of your return and item(s) you wish to return. Repack the item(s) in their original packaging to ensure it will not be damaged during transit and send the package by a carrier of your choice at: FOLLI FOLLIE GROUP, 23klm Athinon – Lamias, Agios Stefanos, GR14565, Athens, Greece. We recommend shipping through registered mail or courier to avoid any loss, theft, or damage of the item. The item(s) you are returning are your responsibility until they reach our warehouse, so please make sure they are packed properly and will reach their destination.
How will I be refunded?
Upon receipt of the item by our Customer Service Τeam, your return request will be processed. When this stage is complete, your refund will be processed depending on the payment method you had chosen for your order. Thus, the amount will be refunded by cancelling your credit / debit card charge, via Paypal refund, or in the case of COD payment, by depositing the amount to your bank account within 7 working days.
Which amount will I be refunded?
We will refund you the full amount of the product(s) you purchased. We will not refund the initial delivery charges, and will deduct the cost of returning the items with UPS, in the case that you used this method of return.