Online Returns Policy
How do I return an item?
If you wish to return an item, please initially email our Customer Service Team at firstname.lastname@example.org stating your order number, reason of your return and item(s) you wish to return. Repack the item(s) in their original packaging to ensure it will not be damaged during transit and send the package by a carrier of your choice at: FOLLI FOLLIE Eshop, Goldair Cargo SA, Position Roupaki, 19300, Aspropyrgos, Attica, Greece. We recommend shipping through registered mail or courier to avoid any loss, theft, or damage of the item. The item(s) you are returning are your responsibility until they reach our warehouse, so please make sure they are packed properly and will reach their destination.
How will I be refunded?
Upon receipt of the item by our Customer Service Τeam, your return request will be processed. When this stage is complete, your refund will be processed depending on the payment method you had chosen for your order. Thus, the amount will be refunded by cancelling your credit / debit card charge, via Paypal refund, or in the case of COD payment, by depositing the amount to your bank account within 7 working days.
Which amount will I be refunded?
We will refund you the full amount of the product(s) you purchased including the initial delivery charges,.