General terms of e-shop
This present website constitutes the electronic store for the sale of Folli Follie goods over the internet (hereinafter “The Store”) of “FOLLI-FOLLIE COMMERCIAL MANUFACTURING AND TECHNICAL SOCIETE ANONYME” trading as “FOLLI-FOLLIE GROUP” (Tax Registration Number: 094079334, General Commercial Registry Number: 3027701000) having its registered seat at 23rd km of Athens-Lamia Highway, Agios Stefanos Attika, GR – 14565, Greece (hereinafter “the Company”). These present General Terms and Conditions of Contract (hereinafter the “T&C”) aim to set forth in a clear, lucid and comprehensive manner, abiding to the principles of good faith and to provisions on the validity of contracts, the terms and conditions governing the relationships between the Company and any visitor or/and customer of the Store, in accordance with Law 2251/1994 on “Consumer Protection” and in particular the provisions regarding distant trading and Law 2472/1997 on “Protection of the individual from processing of Personal Data”, as in force today.
Each and all of your entries, navigations and transactions with the Store renders you a visitor or/and customer of the Store. Before proceeding to navigating through the Store, we ask you to confirm that you have fully read and understood these present T&C and that you accept them; any and all uses or/and transactions hereinafter with the Company through the Store presupposes your full and unconditional acceptance of these T&C.
The Company confirms that it will not use your personal data for any use not explicitly authorized by yourself, nor will it send or disclose the said data to third parties (natural persons or legal entities) not affiliated with the Company without your prior explicit and specific consent to do so, unless such disclosure is required for execution of your order (e.g. to collaborating courier companies) or is mandatory by law.
Even though navigating in the Store is also possible without revealing your personal data, you can benefit from additional services provided that you accept to reveal some of your personal data depending on the particular service which is of interest to you. For example, your contact details (e.g. name, surname, address for correspondence, telephone number, email) will be required for the purposes of creating your personal folli follie account, your address of correspondence will be required to communicate with the Company and the Store (e.g. for submitting a complaint, for receiving information or promotion material) etc.
However, for initiation and processing of your transaction with us it is necessary that you notify us of certain personal data, such as your name and surname and your contact details, your payment details (e.g. your credit card number), your shipping address for your order etc. Further, while navigating in the Store by using your personal folli follie account, the Company may collect information from your computer’s operational system, your browser and your IP address in order to count visits, to create order history and consumer interest for the purposes of service optimization or maintaining an internal accounting file.
Under-aged visitors of the Store may only have access to it and to its services pursuant to the consent and under the supervision of their parents or their guardians and are under no obligation to submit their own personal data. In the event of submission of such personal by under-aged persons, the Company immediately deletes all such relevant data.
The Store allows you to have access to the file where your personal data have been collected and stored as per the above and allows you to rectify, delete, amend and supplement the data and information you have submitted.
The products sold through the Store are the products of the Company (hereinafter, the “Products”). The characteristics and other accompanied information thereof (e.g. indicatively any product warrantee, identity, any instructions, etc.) are available and you may consult these by following the instructions available in the Store by clicking on the name of the respective product. The prices indicated on the relevant catalogues next to each product include VAT (24%). Prices refer to Products and quantity of Products available in the Company’s warehouse while the Store reserves the right to adjust prices without notice.
Submission/Cancellation of Order
Submission of a Product order constitutes a binding purchase offer of the said Products at the total price indicated during submission of the order, including V.A.T., packing and shipping expenses, other applicable fees and any discount to which you are entitled as visitor/customer. Your order becomes final upon confirmation from the Company through email at the email address you indicated upon submission of the said order. Should you fail to receive a confirmation message of your order, we kindly ask you to directly contact the Store at email@example.com in order to request that submission of your order is successfully completed.
The Store disposes of a mechanism for canceling an order (in full or in part) which has already been submitted but has not yet been delivered. For any such cancellation of order (in full or in part) you will need to send an email to firstname.lastname@example.org, or a fax to +30 210 6241250 or call +30 210 6241150. This option is available to you up until the moment we notify you of the dispatch of you order. Following that point in time cancellation will no longer possible.
Means of Payment
Payment of a specific order is effected in full security by use of a VISA or MASTERCARD credit card through Security Certificate & SSL Technology, confirmation of which is made through VISA’s and MASTERCARD’s 3D Secure Network system. In addition, it is also possible to pay through PayPal secure transaction or cash on delivery at an additional charge of 5 Euro per order (administration expenses).
The Store has taken all necessary precautions to secure transactions by means of credit card. However, in case of confirmed fraudulent use of your credit card, you may cancel charge of your account upon submitting a request to the bank having issued your credit card, which is obliged to look into your complaint. For this reason you are under the obligation to immediately notify the issuing bank as soon as you realize such an event has occurred in order for such card to be cancelled and the further use thereof by unauthorized persons be prohibited.
Means, time and cost of dispatch
The Products are of excellent quality, in conformity with international quality standards and Folli Follie design, are carefully packed and are immediately available for delivery at the Company’s premises. Should you indicate so during submission of your order, the Products may be shipped to you at your expense and liability by courier at the latest within 10 days from the date of your order confirmation at the location you have indicated upon submission of your order. Dispatch takes place daily; Saturdays, Sundays and bank holidays are excluded. Shipping costs are fixed for shipping throughout Greece and vary solely depending on the weight of the Products that you have ordered.
Dispatch time of the Products is subject to availability of the ordered products within the Store’s warehouse and to force majeure (e.g. bad weather conditions, strikes etc.), in which case we shall inform you accordingly by email or telephone in order for you to notify us of whether you wish, under these circumstances, for your order to proceed.
Withdrawal - Product return
Within 14 calendar days from the date of receipt, you have the right to return any Products bought, without any damage to you and without being required to disclose the reason for which you wish return thereof, provided that the Products to be returned are in the same condition as upon their receipt, i.e. without being worn or damaged, and are followed by the retail receipt and the guarantee or card of return indicating that the said Product(s) is/are for return according to article 8 of these T&C. For your convenience, upon delivery of the Products, it is advisable that you personally check the condition of the sold Products for any defects or problems with your order, its packaging or the Products. In case of return, any dispatch expenses resulting from such return of Products are born by yourselves. Within 30 calendar days from the date of receipt of the returned Products, the Store shall reimburse you with the amount corresponding to the total purchase value and dispatch expenses of the Products returned, by the same means of payment initially used for the placement of the order.
Products shall be returned to the Company’s address indicated above.
The Store provides you with the possibility to opt to be updated on new Products, offers and services, by sending from time to time advertising-information messages to the e-mail address or telephone number previously indicated. The Store will in no event abuse of its above service. Besides, you are always given the possibility to unsubscribe from such service by submitting a relevant request to the email address email@example.com.
Contacting the company
All visitors/customers of the Store can communicate with the Company by calling (+30) 210 6241150 or emailing firstname.lastname@example.org or faxing (+30) 210 6241150 or mailing to the address indicated at Contact Us page.
Intellectual and Industrial property rights
Excluding any explicit exceptions (intellectual rights of third parties, associates and authorities), the entire content of the website, including pictures, graphics, photographs, designs, texts, overall layout, services provided and Products and in general all files of the Store are the intellectual property, industrial designs, tradenames, distinctive marks, signs, symbols and registered trademarks and service marks of the Company, its affiliated companies and businesses and providers and are protected by the relevant provisions of Greek and European law as well as those of international agreements, protocols and conventions.
Any other product or service mentioned in the Store bearing trademarks of the respective organizations, companies, associates, authorities, unions or publishers constitute their own intellectual and industrial property and therefore the latter bear all corresponding liaiblity.
By accepting these present T&C and by navigating through the Store, you responsibly declare that you are legally eligible to enter into this present contract and to make use of the Store under the terms and conditions provided herein. In addition, as a visitor/user of the Store you agree and accept that you are financially liable for any and all use of the Store as well as for the use of your folli follie account by others – including persons co-habituating with you -and therefore you agree to supervise all use of the Store made by under-aged persons using your folli follie account or name.
The Company, including its advisors, directors, officers and employees, is solely liable for fraud and gross negligence and solely for damages incurred and its liability may not exceed the value of the sold Products.
Applicable law and other terms
The Company and Store reserve the right to amend or update in writing these present T&C without prior notice, effective as of the date posted on the Store’s website. Failure of the Company to exercise any of its rights shall not be construed as a waiver.
Navigation, use and transaction with the Store is governed by Greek law, EU Law and the relevant international conventions. Any dispute that occurs during nagivation, use and transaction with the Store shall be exclusively submitted to the competent courts of Athens, Greece.
Any provision of the above terms which is deemed to be against law shall automatically cease to be valid and shall be removed from this present, without affecting the validity of the rest of the terms.