FAQs
- Do I need to create an account to place an order?
No, you don’t need to create a personal account to shop on our Eshop. By choosing Guest Checkout," you can complete your purchases without creating an account. However, by creating a personal account, you can save personal details and shipping addresses, so you don’t have to enter them each time you order. You can also use the "My Favorites" list.
- How can I place an order on www.follifollie.com?
Ordering from our online store is just as easy as shopping at one of our physical locations. Choose a category or collection and browse our wide range of products. Use the filters to narrow results based on your preferences. When you find a product you like, click on it to see the detailed description. To add it to your cart, click "Add to Cart." Repeat this for each item you wish to purchase. To complete your order, go to "My Cart" and select "Checkout." Alternatively, you can order by phone from Monday to Friday, 11am - 4pm at +30 210 6241140.
- How can I change my contact details?
To update your contact information, click on “My Account” at the top right of the page and then select “My Details.”
- How can I change my password?
To change your password, go to “My Account” > “My Details.”
- What if I forgot my password?
Click “Forgot My Password” on the login page and follow the instructions.
- What should I do if there’s an issue with a product?
All our products undergo strict quality control. If you encounter a problem, please contact Customer Service.
- Can I cancel an item from my order?
Yes, if payment hasn’t been made.
- Can I cancel my order after it has been shipped?
If your order has already shipped, you must receive it first and then return the items you don’t want. Please contact Customer Service for guidance.
- Why can’t I complete my order?
Common issues include:
a. Missing contact/shipping information
b. Out-of-stock items
c. Payment issues
d. Browser compatibility problems
Contact Customer Service for help.
- My order didn’t go through, but I think I was charged.
If you believe you’ve been charged without a successful order, contact Customer Service.
- Who can I contact if I have questions?
For any questions, contact our Customer Service team Monday–Friday, 11am–4pm at +30 210 6241140 or email us at eshop@follifollie.gr.
- What should I do if there’s an issue with a product?
All our products undergo strict quality control. If you encounter a problem, please contact Customer Service.
- Are all Folli Follie products available online?
We strive to maintain the same product experience both in stores and online. However, some items might be unavailable online or available exclusively online.
- Is it safe to shop at www.follifollie.com?
Yes, we use the most advanced web security technologies through partnerships with trusted companies such as Verified by Visa and MasterCard SecureCode, among others.
- How much does shipping cost?
Shipping costs vary depending on the destination country. You'll always be informed of the shipping cost before checkout.
- Is VAT included in online purchases?
Yes, VAT is included in the product prices shown on our website.
- How is my order packaged?
All items are carefully packed in specially designed pouches. If your order is a gift, select the "Gift Packaging" option. The order will then be sent in a Folli Follie orange bag, with an exchange card and a special box or pouch, depending on the item.
No, you don’t need to create a personal account to shop on our Eshop. By choosing Guest Checkout," you can complete your purchases without creating an account. However, by creating a personal account, you can save personal details and shipping addresses, so you don’t have to enter them each time you order. You can also use the "My Favorites" list.
- How can I place an order on www.follifollie.com?
Ordering from our online store is just as easy as shopping at one of our physical locations. Choose a category or collection and browse our wide range of products. Use the filters to narrow results based on your preferences. When you find a product you like, click on it to see the detailed description. To add it to your cart, click "Add to Cart." Repeat this for each item you wish to purchase. To complete your order, go to "My Cart" and select "Checkout." Alternatively, you can order by phone from Monday to Friday, 11am - 4pm at +30 210 6241140.
- How can I change my contact details?
To update your contact information, click on “My Account” at the top right of the page and then select “My Details.”
- How can I change my password?
To change your password, go to “My Account” > “My Details.”
- What if I forgot my password?
Click “Forgot My Password” on the login page and follow the instructions.
- What should I do if there’s an issue with a product?
All our products undergo strict quality control. If you encounter a problem, please contact Customer Service.
- Can I cancel an item from my order?
Yes, if payment hasn’t been made.
- Can I cancel my order after it has been shipped?
If your order has already shipped, you must receive it first and then return the items you don’t want. Please contact Customer Service for guidance.
- Why can’t I complete my order?
Common issues include:
a. Missing contact/shipping information
b. Out-of-stock items
c. Payment issues
d. Browser compatibility problems
Contact Customer Service for help.
- My order didn’t go through, but I think I was charged.
If you believe you’ve been charged without a successful order, contact Customer Service.
- Who can I contact if I have questions?
For any questions, contact our Customer Service team Monday–Friday, 11am–4pm at +30 210 6241140 or email us at eshop@follifollie.gr.
- What should I do if there’s an issue with a product?
All our products undergo strict quality control. If you encounter a problem, please contact Customer Service.
- Are all Folli Follie products available online?
We strive to maintain the same product experience both in stores and online. However, some items might be unavailable online or available exclusively online.
- Is it safe to shop at www.follifollie.com?
Yes, we use the most advanced web security technologies through partnerships with trusted companies such as Verified by Visa and MasterCard SecureCode, among others.
- How much does shipping cost?
Shipping costs vary depending on the destination country. You'll always be informed of the shipping cost before checkout.
- Is VAT included in online purchases?
Yes, VAT is included in the product prices shown on our website.
- How is my order packaged?
All items are carefully packed in specially designed pouches. If your order is a gift, select the "Gift Packaging" option. The order will then be sent in a Folli Follie orange bag, with an exchange card and a special box or pouch, depending on the item.