Guarantee

All Folli Follie products are accompanied by the official Certificate.

The official Folli Follie card that accompanies all jewelry and accessories is the Authenticity Certificate which states that the item you have purchased is an original Folli Follie creation, manufactured with the utmost care and tested to meet the traditional standards of Folli Follie quality. Only Folli Follie shops and approved retailers are authorized to provide this Folli Follie Authenticity Certificate.

To view the Jewellery and Accessories Authenticity Certificate, please click here

The official Folli Follie card that accompanies all watches is the Certificate of Authenticity and Guarantee which states that the watch you have purchased is an original Folli Follie creation, manufactured with the utmost care and tested to meet the traditional standards of Folli Follie quality. Only Folli Follie shops and approved retailers are authorized to provide this Folli Follie Authenticity & Guarantee Certificate. Every watch is covered by 2 years guarantee against all manufacturing defects and 6 months guarantee for the battery. The guarantee does not cover any damage from normal wear and aging or any damage from abnormal/abusive use. This guarantee only covers damage that in the opinion of Folli Follie is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Folli Follie’s special product Care Guide.

To view the watches Authenticity and Guarantee Certificate, please click here.

To view the watch user manual, please click here.

Both Certificates are provided with every item you order. However, you need to retain the purchase or delivery receipt, in case you have a guarantee claim.

Every item found to be defective under this guarantee may be, at the discretion of Folli Follie:

1. replaced by an identical piece, if available

2. substituted with a piece of comparable value; or

3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.

The damaged product should be returned to:

Folli Follie Eshop Warehouse, 23rd km Athens Lamia highway, Agios Stefanos, Attica, P.C. 14565, ATHENS, GREECE.

For more information regarding the returns, please visit the Return Policy section.

Folli Follie reserves the right to amend or adapt these guarantee conditions with implications for the future at its discretion at any time. This guarantee does not affect your statutory rights.