When will my order be shipped?
Your order will be shipped in line with your chosen delivery service. You can order up until 5pm Monday to Thursday for Next Day Delivery. Once shipped you will receive an email confirming the tracking information. Our courier will then be in touch with further updates, including your 1 hour time slot and how to re-arrange delivery.
Which courier do you use?
All UK orders are shipped via DPD and international orders are shipped via UPS. Orders to the Channel Islands are shipped via Royal Mail
Delivery to the United Kingdom
Includes any address in Great Britain and Northern Island. Excludes BFPO and Channel Islands.
|NEXT DAY (BEFORE 5PM MON - THURS)||Currently unavailable|
|STANDARD SHIPPING (2-3 WORKING DAYS)||FREE|
|SATURDAY DELIVERY (BEFORE 5PM FRI)||Currently Unavailable|
|SUNDAY DELIVERY (BEFORE 5PM FRI)||Currently Unavailable|
|INTERNATIONAL SHIPPING||N/A on UK site, please see below.|
Next day orders must be placed before the 5pm cut of in order to be despatched for delivery the following working day. Unfortunately, we cannot offer next day delivery on public holidays. Working days are Monday - Friday.
Unfortunately, international shipping is not currently available from this site. For international orders, please visit the local Folli Follie sites for your location.
For orders to Spain please click here.
For orders to Greece please click here.
For orders to China please click here.
For all other International orders please click here.
Can I ship my order to a different address?
Yes, you may choose a different address for delivery of your order for example in the event that you want to receive your order at your work address or you might want to offer the item as a gift.
What happens if you deliver whilst I am out?
Prior to the delivery, our courier will contact you with information relating to your delivery time slot. If you are not going to be available to sign for the parcel at this time you can re-arrange the delivery directly with the courier or choose to leave the parcel in a safe place. If you do request for the parcel to be left in a safe location on your property then Folli Follie cannot accept any responsibility for the parcel after this point.
Will I be charged customs and import charges?
Customs or import duties are charged for non EU countries once the package reaches the destination country. These charges must be paid by the customer. Unfortunately, Folli Follie has no control over these charges, as customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.