All Folli Follie products are accompanied by the official Authenticity and Guarantee Certificate.
The official Folli Follie card that accompanies all Jewellery and Accessories is the Authenticity Certificate which states that the item you have purchased is an original Folli Follie creation, manufactured with the utmost care and tested to meet the traditional standards of Folli Follie quality. Only Folli Follie shops and approved retailers are authorised to provide this Folli Follie International Authenticity Certificate. For more information regarding care advice, please visit the care advice section under Customer Service.
To view the Jewellery and Accessories Authenticity Certificate, please click here
The official Folli Follie card that accompanies the watches is the Certificate of Authenticity and Guarantee which states that the watch you have purchased is an original Folli Follie creation, manufactured with the utmost care and tested to meet the traditional standards of Folli Follie quality. Only Folli Follie shops and approved retailers are authorised to provide this Folli Follie International Authenticity & Guarantee Certificate. This item is covered by 2 years guarantee against all manufacturing defects and 6 months guarantee for the battery. The guarantee does not cover any damage from normal wear and aging or any damage from abnormal/abusive use. For more information regarding care advice, please visit: www.follifollie.com, Customer Service This guarantee only covers damage that in the opinion of Folli Follie or an authorised Folli Follie retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Folli Follie’s special product Care Advice. The Care Advice can be found under Customer Service section at any time.
Every item found to be defective under this guarantee may be, at the discretion of Folli Follie or an authorised Folli Follie retailer.:
1. replaced by an identical piece, if available:
2. substituted with a piece of comparable value; or
3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
The damaged product should be given to the closest Folli Follie Shop for inspection. If products are sent by mail, they should be insured and sent by certified or registered mail, as Folli Follie cannot be held liable for damage, loss, or theft incurred during transport.
Certificates of Authenticity are provided free of charge. Yet, please retain the purchase or delivery receipt, the gift receipt in case you have a guarantee claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this guarantee.
Folli Follie reserves the right to amend or adapt these guarantee conditions with implications for the future at its discretion at any time.
This guarantee does not affect your statutory rights.
To view the watches Authenticity and Guarantee Certificate, please click here.
To view the watch user manual, please click here.