What happens if you deliver whilst I am out?

If you are out or away during delivery, the courier will leave a note with a local contact number in order to for you to contact them and arrange a different date for delivery.

What delivery method options are available?

All domestic & international orders are shipped via UPS. 

What are the delivery rates?

Delivery rates vary depending on the destination country and size of the final package. You will always be informed of the total delivery charges before any final payment.

How is my order packaged?

All items sent are carefully packaged in specially designed boxes. The contents of the package include a Folli Follie shopping bag and a branded pouch or box depending on the type of product.

How do I know when my order will be delivered?

Once the order has been dispatched, you will receive an email with a tracking number so that you may follow the status of your shipment. You can then visit your account or enter the tracking number in the UPS website to get a precise view of the status of your order.

How long will my order take to arrive?

This will depend on the shipping method you select at checkout. 

Do I need to sign for my delivery?

Yes, a proof of ID and signature is necessary.

Can I ship my order to a different address?

Yes, you may choose a different address for delivery of the item in the event that you might want to offer the item as a gift.